Privacy Policy
Last Updated: February 20, 2026
Introduction
Welcome to getrestore.ai (“Restore.ai”, “we”, “our”, or “us”), operated by Marketech Digital Solutions LLC. We respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, process, and safeguard information when you visit our website and when you use our platform, services, and integrations (the “Service”).
Scope of This Policy
This Privacy Policy applies to
- Visitors to our website
- Customers who use Restore.ai
- End users whose data is processed through our Service on behalf of our customers
When Restore.ai processes personal data on behalf of a customer, we act as a data processor, and our customer acts as the data controller.
Information We Collect
Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company information
- Any other information you submit through forms or communications
Information Collected Through the Service
When customers use Restore.ai, we may process data provided by or collected on behalf of our customers, including:
- Customer and prospect identifiers (such as email address, phone number, or user IDs)
- Ecommerce and behavioral events
- Session and attribution data
- Technical and usage information related to the Service
This data is processed strictly in accordance with our customers’ instructions.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Operate and improve our website
- Analyze usage and performance
- Enhance user experience
You may control cookies through your browser settings; disabling cookies may affect site functionality.
How We Use Information
We use information to:
- Provide, operate, and maintain the Service
- Respond to inquiries and support requests
- Communicate with customers regarding the Service
- Improve and secure our platform
- Comply with legal obligations
We do not use customer data for advertising or marketing purposes without explicit consent.
We do not use customer data for advertising or marketing purposes without explicit consent.
Information Sharing and Third Parties
We do not sell personal information. We may share information only with:
- Service providers and subprocessors (such as cloud hosting, databases, and analytics providers) strictly to operate the Service
- Integration partners, such as Klaviyo, as directed by our customers
- Authorities when required by law
All subprocessors are contractually required to protect data and use it only for authorized purposes.
Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Fulfill contractual and legal obligations
Customer data is deleted or anonymized upon request or following account termination, subject to applicable legal requirements.
Data Security
We implement reasonable and appropriate technical and organizational measures to protect personal information, including:
- Secure infrastructure and authentication practices
- Access controls and least-privilege access
- Encryption in transit and at rest where appropriate
- Monitoring and logging
No system is 100% secure, but we continuously work to protect your data.
Your Privacy Rights and Data Subject Request Process
Restore.ai is committed to transparency, accountability, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
Depending on your location, you may have the following rights regarding your personal information.
For Individuals in the European Economic Area (EEA), United Kingdom, and Similar Jurisdictions (GDPR)
If you are located in the EEA, UK, or other regions with similar data protection laws, you have the right to:
- Right of Access – Request confirmation of whether we process your personal data and obtain a copy of that data.
- Right to Rectification – Request correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to Be Forgotten”) – Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing – Request that we limit how we use your personal data.
- Right to Data Portability – Request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object – Object to processing based on legitimate interests.
- Right to Withdraw Consent – Where processing is based on consent, withdraw consent at any time.
- Right to Lodge a Complaint – File a complaint with your local data protection authority.
Restore.ai processes personal data on behalf of customers as a data processor. If your data was collected through one of our customers, you should direct your request to the applicable customer (the data controller). We will assist our customers in responding to such requests as required by law.
For California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- Right to Know – Request disclosure of the categories and specific pieces of personal information collected, used, disclosed, or shared.
- Right to Delete – Request deletion of personal information, subject to certain exceptions.
- Right to Correct – Request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing – Opt out of the sale or sharing of personal information.
- Right to Limit Use of Sensitive Personal Information – Request limits on the use of sensitive personal information, where applicable.
- Right to Non-Discrimination – You will not receive discriminatory treatment for exercising your privacy rights.
estore.ai does not sell personal information and does not share personal information for cross-context behavioral advertising.
If our practices change in a manner that constitutes “sale” or “sharing” under California law, we will provide a clear and conspicuous “Do Not Sell or Share My Personal Information” mechanism as required.
CCPA/CPRA requests are fulfilled within 45 days, with extensions provided where legally permitted.
How to Exercise Your Rights
To exercise your privacy rights, you may:
- Email us at: support@getrestore.ai
- Submit a written request to:
Marketech Digital Solutions LLC
188 Albion Street
San Francisco, CA 94110
We verify the identity of requestors before fulfilling requests. Verification may include matching identifying information provided by the individual with information maintained in our records. Authorized agents may submit requests on behalf of individuals, subject to proof of authorization and identity verification.
Request Handling, Audit Logging, and Governance Controls
All privacy and data subject requests are processed in accordance with our formal Data Security Standard Operating Procedure (SOP). Our internal workflow ensures:
- Centralized tracking of all requests in a secure system
- Documentation of the verification method used
- Recording of actions taken to fulfill the request
- Maintenance of a secure, tamper-evident audit trail for accountability
- Escalation procedures where required
Our internal workflows are designed to meet all applicable statutory deadlines.
All employees undergo mandatory privacy and data protection onboarding and are required to review and acknowledge data handling requirements upon hire. Access to personal data is role-based and limited to authorized personnel.
Cookie Consent and Preference Management
We respect user preferences by implementing cookie consent mechanisms across our digital properties. Where required by law, non-essential cookies are deployed only after affirmative user consent.
Users may:
- Accept or reject non-essential cookies via our cookie banner
Modify or withdraw consent at any time through our cookie preference management tool - Manage certain cookie settings directly within their browser
Consent preferences are securely recorded and may be updated at any time.
Opt-Out of Marketing Communications
You may opt out of receiving marketing emails from us by:
- Clicking the “unsubscribe” link in any marketing email, or
- Contacting us at support@getrestore.ai
Please note that transactional or service-related communications may still be sent as necessary to provide the Service.
International Data Transfers
Restore.ai is based in the United States, and information may be processed and stored in the U.S. or other countries where our service providers operate. We take appropriate measures to ensure data is protected in accordance with this Privacy Policy.
Children’s Privacy
Our Service is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Marketech Digital Solutions LLC
188 Albion Street
San Francisco, CA 94110
Email: justin@marketechdigital.com